Refund policy
Return and Refund Policy: Print-on-Demand Products
Because each item on our store is custom-made and printed individually upon request (Print-on-Demand), all sales are final. In accordance with consumer protection laws for customized goods, these items are exempt from standard return policies.
- No Returns or Exchanges: We do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preferences. Please carefully review the size charts provided on our product pages before completing your order.
- Damaged or Defective Items: If your order arrives damaged during transit or features a major printing defect, we will replace it. You must report the issue within 14 days of delivery by emailing us at [Your Support Email] with your order number and clear photos of the defective item AND the shipping label on the packaging. Once verified, a replacement item will be produced and shipped to you free of charge. Monetary refunds will not be issued if a replacement can be fulfilled.
- Non-Delivery Policy (Untracked Shipping): For items or destinations where end-to-end tracking is unavailable, a package will only be contractually deemed "lost" after a standard buffer period of 30 business days from the dispatch date (45 business days during peak holiday seasons). If the package has not arrived after this period, and following validation with your local postal service, our policy is to re-ship the item at our expense. No direct monetary refunds will be issued for transit losses.
